Articles #Effective Ways to Perform Monitoring and Measurement According to ISO 9001

ISO 9001, the globally recognized standard for Quality Management Systems (QMS), emphasizes the importance of monitoring and measurement to ensure that products and services meet customer and regulatory requirements. Clause 9 of ISO 9001:2015 specifically deals with performance evaluation, focusing on how organizations should monitor, measure, analyze, and evaluate their QMS performance. Proper implementation of these processes allows organizations to make data-driven decisions that promote continual improvement and customer satisfaction.