Articles #Total Quality Management (TQM) Approach: How it Began and Why you Should Adopt it

Total quality management (TQM) is a term used to describe a management approach to quality improvement through the formulation and implementation of an organization's quality policy and procedure in view to a long-term customer satisfaction. TQM involves the participation of all members of the organization (from the top management to the shop floor workers) in improving processes, products, services and the culture in which they work.