This training exposes students to tools and techniques required to develop, implement and maintain excellence in terms of products and service performance and delivering superior value to customers with a focus on consistent productivity improvement and reduced operating costs.
This training exposes students to tools and techniques required to develop, implement and maintain excellence in terms of products and service performance and delivering superior value to customers with a focus on consistent productivity improvement and reduced operating costs.
Total Quality management entails not only product and service quality but also the means of achieving it. The course, which is based on real-world scenarios is designed to help students clearly understand and apply the principles, tools and technique total quality management.
Total Quality Management (TQM) philosophies to ensure that all members starting with the top management, strive to achieve continuous improvement of the total organization, in terms of meeting and exceeding customer requirements and international quality standards.
Course Content
• Introduction to quality management
• Principles of TQM
• Strategic quality planning process
• Quality Assurance and Quality Control
• Cost of quality management
• Quality management tools and techniques
• Quality Function Deployment (QFD) and the Kano Model
• Benchmarking and continuous quality improvement
• Six sigma methodology in quality management
• Quality standards and awards
• Service quality management
What you’ll learn
• You will be able to formulate, implement, and maintain error-free performance, deliver superior value to customers in terms of consistent productivity improvements, reduced operating costs, and outstanding products and services.
• You will have developed the required skills and techniques necessary to develop and continually improve workable quality management systems required to transform your company into a world-class organization.
• You will have had a clear understanding and be able to apply the fundamental principles of quality management to enhance quality culture in your organization.
• You will be able to select and develop the appropriate TQM tools to ensure that products, projects and services are delivered to meet and exceed customer requirements and international quality standards.
Who this course is for
• Individuals who want to branch into quality management as a profession with little or no previous knowledge in quality management.
• Individuals who wish to improve their knowledge and skills in quality management.
• Quality assurance and control personnel, coordinators and managers, project team members, engineers, customer service personnel and professionals etc.
At the end of the training, haven passed the required assessment, you would be issued with a certificate in Total Quality Management (TQM).
