Total Quality Management (TQM) Training Course Material

The Total Quality Management course exposes students to tools and techniques required to develop, implement and maintain excellence in terms of products and service performance and delivering superior value to customers with a focus on consistent productivity improvement and reduced operating costs.

Total Quality management entails not only product and service quality but also the means of achieving it. The training material, which is based on real-world scenarios, is designed to help students clearly understand and apply the principles of quality management and Total Quality Management (TQM) philosophies to ensure that all members starting with the top management strive to achieve continuous improvement of the total organization, in terms of meeting and exceeding customer requirements and international quality standards.

Training outline

• Introduction to quality, Grade & TQM
• Elements of TQM
• Quality Assurance and Quality Control
• Cost of quality management
• TQM tools and techniques
• Six sigma methodology in quality management
• Roles of customers in TQM
• Kano Model for Customer Satisfaction
• Quality Function Deployment (QFD)
• Quality standards and awards

At the end of the training,

• Learners will be able to formulate, implement, and maintain error-free performance, deliver superior value to customers in terms of consistent productivity improvements, reduced operating costs, and outstanding products and services.
• Learners will have developed the required skills and techniques necessary to develop and continually improve workable quality management systems required to transform your company into a world-class organization.
• Learners will have had a clear understanding and be able to apply the fundamental principles of quality management to enhance quality culture in your organization.
• Learners will be able to select and develop the appropriate TQM tools to ensure that products, projects and services are delivered to meet and exceed customer requirements and international quality standards.

The materials are tailored to meet the need of:

• Individuals who want to branch into quality management as a profession with little or no previous knowledge in quality management.
• Individuals who wish to improve their knowledge and skills in total quality management.
• Quality assurance and control personnel, coordinators and managers, project team members, engineers, customer service personnel and professionals etc.

After payment, you will immediately receive an email with a link to download this material.