This document states the intentions of an organization for operating quality assurance processes within the quality management system. It includes determined quality processes, quality objectives and actions to achieve objective for all areas of the business that affect the organization’s ability to make high-quality products that meet the requirements of customers and ISO 9001 certification. These objectives define how managers will implement procedures within the boundaries specified in the manual.

This manual assists in:

• Communicating management’s expectations of quality assurance employees.
• Demonstrating the company’s plan to conform to the requirements of ISO 9001:2015 through quality testing and processes.
• Demonstrating that organizational roles, responsibilities and authorities are assigned, communicated and clearly understood.
• Serving as starting point for auditors (internal, customers & ISO certification body).

This Process Manual contains, amongst others, the following...

• Determination of quality objectives.
• Action plan in achieving objective.
• Communication Management
• Incoming raw materials inspection
• In-process quality inspection
• Final inspection of finished products
• Handling of non-conforming products (internal)
• Resolution of external customer complaints
• Traceability & withdrawal of unsafe product

This document is a must-have for:

• Those preparing for ISO 9001:2015 certifications.
• Those under pressure to transit form ISO 9001: 2008 to ISO 9001:2015 or create a Quality Assurance Manual based on ISO 9001:2015.
• Those needing an easy to use QA Process Manual template to manage their Quality Assurance processes of any organization.

This manual will help you to implement Quality Assurance Processes that meets ISO 9001:2015 requirements in your unique organizational settings. This manual developed by several quality management experts, assists for 100% compliance with customers, regulatory and certification bodies.

This document serves as a template that can be edited to suite your unique need irrespective of your organizational settings by simply inserting your organization’s name where appropriate and fine-tuning the content to contain the products and/or services offered by your organization.

After payment, you will immediately receive an email with a link to download this manual.